Frequently Asked Questions

• Intouch was founded in 2010.

• Our mission is to deliver advanced technology solutions to solve complex business problems for the Retail and Manufacturing sectors.

• Our leadership team has extensive global experience in developing and delivering Enterprise SaaS solutions.

• We currently operate from Pune (India), Jaipur (India), Austin & Dallas (Texas, USA).

• Our proprietary platform, the Intouch Partner Network (IPN), enables seamless and scalable cross-enterprise data collaboration connecting consumers, retail outlets, brands, distributors, and suppliers.

Intouch would like to be recognized as the leading mall solution provider both – as an innovator and in terms of value delivered in this segment.

• The Intouch Mall Solution Platform is our flagship solution that helps mall management companies

• Develop their growth strategies through critical data-driven business insights

• Offers tools and automation to optimize their ongoing operations, resulting in improved revenue, profits, and growth.Sample

Our Proprietary Platform: Intouch Partner Network (IPN) has been in use across the following three arenas -

• Intouch Mall Solution Platform - Connecting – shoppers / mall outlets / Mall management

• Intouch Retail Solution Platform - Connecting – Franchisee outlets / Distributors / Parent retailer brand / Suppliers

• Intouch Manufacturer Solution Platform - Connecting – Manufacturers / Retailers

Sample

Most of our customers have not only continued to renew their use of our solutions, but have expanded our solution footprint. When we speak with them to understand the reasons, here are some that come up consistently as a clear Intouch Differentiation:

Superior overall customer experience which is driven by –

• Superior solution quality and reliability

• Value-centric culture - Focus on delivering Business Impact

• Superior Service - Faster implementation, and response and resolution times

• Strategic engagement model – partnership approach

• Domain experience & expertise.

• Demonstrated success – Strong References

• Cost-effectiveness

Our core company culture is reflected in all internal and external interactions -

• Commitment to Value Delivery & Customer Success

• Focus on Innovation and thought leadership

• Collaborative engagement – internal and external with customers and suppliers

• Uncompromising Business Ethics

Typically, between 4-6 weeks.

Intouch’s technology and support team ensures timely data collection, data validation and reporting. We can discuss this is detail on a follow-up call.

Yes. We can customize a solution. We will need more details on the same. Let’s set up a call to understand your requirements. Based on that, we can explore the next steps.

Our pricing model includes - a one-time set-up fee and an ongoing subscription. Most of our customers also like to add an on-site dedicated Intouch resource to this package. Let’s setup a call to understand your need. Based on that, we can offer you a competitive quote.